Virtual Appointment

We Look Forward To Seeing You

For those of you who have not visited with us before, we would like you to know what to expect when you come in for an appointment. We created a virtual appointment in photos to familiarize yourself with our hospital and process. You can also see a video "Brix's trip to RRVH" on our facebook page or You Tube channel for a dog's view of what an appointment to RRVH is all about.

Check In

When you first enter the hospital, we ask you to check in with the receptionist. They will confirm the reason for your visit and let the rest of the team know that you have arrived. If you are a new client or bringing in a new pet, we will borrow any pet records your have to open a medical record. If you would like to fill out this form in advance, you may complete it online in the "patient resources" section of our website or you can complete it once you are here. You will then be shown to one of our 5 examination rooms.

Pet Nurse Exam

Your pet nurse will do a pre-exam including taking your pet's temperature, pulse, respiration rate and weight. They will discuss the reason for your visit and pass along any specific questions/ concerns you have to the doctor. Discussing preventative health care that may be appropriate, including heartworm preventative, flea and tick preventative, nutrition is an important part of their exam. Doing a risk assessment to determine how your pet lives and discussing which vaccines/ treatments are appropriate helps prevent over vaccinating and ensuring that your pet is protected from potential diseases.

If you would like your pet's nails trimmed, ears cleaned, or other procedures done, you can request this and the pet nurse will do these for you. Before any treatments are done, your pet nurse will show you a treatment plan and you can discuss any possible concerns and costs. In order to make sure that you are never surprised with an invoice at the front desk, we make every effort that let you know of any costs in advance.

Any questions/ concerns you have for the doctor will be relayed to your veterinarian in addition to the findings of the pre-exam.

Doctor Exam

This exam starts even before your pet is on the exam table. How your pet walks around the exam room gives an indication of neurological status and possible arthritis. How your pet takes and chews a treat helps us evaluate not only additional neurological points but also potential dental and ocular (eye) issues. Your pet is examined on the exam table so that they associate the table with anything potentially unpleasant and not the exam room itself. The room is a safe place and they learn to be more relaxed in general. The doctor will do a comprehensive physical exam from the tip of your pet's nose to their tail. If vaccinations are due, they will be done in the exam room unless you request for them to be done in the treatment area. The doctor will discuss any physical exam findings that are of concern and answer any questions you may have. If blood work needs to be done the pet nurse will take your pet to the treatment room for blood collection. For more involved diagnostics (i.e. x-rays, certain blood tests) it may be recommended to admit your pet to the hospital for several hours.

The pet nurse will complete the exam by preparing any requested medications and reviewing directions with you. They may demonstrate various home techniques if necessary (i.e. tooth brushing, ear cleaning etc). They will also schedule your next appointment. This is done for several reasons including making sure that your pet doesn't miss their next treatment or exam and allowing us to spend more time with patients and less time calling to schedule appointments. Once all your questions have been answered you will be shown to the front desk to check out. If any prescription diets have been recommended we will be able to get these for you there.

Medication and Follow Up Appointment

The pet nurse will complete the exam by preparing any requested medications and reviewing directions with you. They may demonstrate various home techniques if necessary (i.e. tooth brushing, ear cleaning etc). They will also schedule your next appointment. This is done for several reasons including making sure that your pet doesn't miss their next treatment or exam and allowing us to spend more time with patients and less time calling to schedule appointments. Once all your questions have been answered you will be shown to the front desk to check out.

Check Out

If any prescription diets have been recommended we will be able to get these for you from Gustopher's and also schedule any follow up appointments if not done in the exam room. You can also stop by Gustopher's for a toy for a job well done!